Privacy Policy

1. Who we are

This Privacy Policy applies to Brijcode (“Brijcode”, “we”, “us”, or “our”), a retail growth platform offering field sales automation, channel cashback and rewards, campaign microsites, retail execution, business automation, and AI retail intelligence.

Our operating and registered address is Noida Sector - 55, UP, India. For privacy questions, contact us at support@brijcode.com or +91 83687 97929.

2. Scope of this policy

This policy covers information we collect when you:

• Visit brijcode.com or related marketing pages
• Fill contact, demo, or enquiry forms
• Use Brijcode products and services under a customer agreement
• Communicate with us by email, phone, or WhatsApp

When we process data on behalf of a business customer (for example, field visit records, retailer rewards, or campaign leads), that customer is typically the data controller. We process such data under their instructions and our service agreement.

3. Information we collect

3.1 Information you provide

• Name, company, email address, and phone number
• Messages and requirements you share in forms or conversations
• Account and profile details created for platform access

3.2 Information collected through our services

• Field activity data such as visits, routes, attendance, and geo-tagged evidence (where enabled by the customer)
• Retail execution and survey responses captured in the field
• Reward, wallet, claim, and payout-related records for channel partners
• Campaign engagement data such as QR scans, form submissions, and OTP-verified leads
• Photos or media uploaded for verification, shelf checks, or activation proof

3.3 Technical information

• IP address, browser type, device type, and approximate location
• Pages viewed, referring URLs, and basic usage analytics
• Cookies or similar technologies used to keep the site working and measure performance

4. How we use information

We use personal and business information to:

• Respond to enquiries and provide demos or support
• Operate, maintain, and improve our website and platform
• Deliver contracted services such as field tracking, rewards, campaigns, and analytics
• Send service notices, security alerts, and important account updates
• Prevent fraud, abuse, and unauthorized access
• Meet legal, audit, and compliance obligations

We do not sell personal information. Marketing messages are sent only where appropriate and in line with applicable law and your preferences.

5. Legal bases for processing

Where required by law, we process information based on one or more of the following:

• Your consent (for example, certain form submissions or cookies)
• Performance of a contract or steps taken before entering a contract
• Our legitimate interests in operating and securing our business, balanced against your rights
• Compliance with legal obligations

6. Sharing of information

We may share information with:

• Service providers who help us host, secure, analyse, communicate, or process payments — under confidentiality and data-protection terms
• Business customers, when the data belongs to their field teams, retailers, promoters, or campaign audiences
• Professional advisors such as auditors or legal counsel, when needed
• Authorities, when required by law or to protect rights, safety, or security

If we are involved in a merger, acquisition, or asset transfer, information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Cookies and similar technologies

Our website may use essential cookies to keep pages working, and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

8. Data retention

We keep information only as long as needed for the purposes described in this policy, including service delivery, dispute resolution, security, and legal requirements. Retention periods may also follow the agreements we have with business customers.

9. Security

We use administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we continually work to strengthen our controls.

10. Your rights

Depending on applicable law, you may have rights to access, correct, update, delete, or restrict certain personal information, or to withdraw consent where processing is based on consent. To exercise these rights, email support@brijcode.com.

If your data was collected through a Brijcode customer (for example, as a field executive, retailer, or campaign participant), please contact that organisation first. We will support them in responding where we act as their processor.

11. Children’s privacy

Our website and services are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. International users

Brijcode is operated from India and may process information in India or other locations where our service providers operate. By using our website or services, you understand that information may be transferred to and processed in these locations in accordance with this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.